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Mac Home Support Rates and Policies

On the initial phone call or email, I will be happy to briefly discuss your needs and schedule an appointment.

Rates - Service rates are billed at $85/hour with a one-hour minimum charge. To help reduce your costs, additional time is billed in only 15 minute increments at $21.25 per increment. A surcharge may apply to hardware / software purchases to cover any research, time, travel and shipping involved.
Remote/Phone Support - Phone and/or remote support is available at $21.25 for each 15 minute increment with no minimum charge.
Payment - Payment is due at time of service. For your convenience, I accept cash, checks, Paypal, Mastercard, Visa, Discover and American Express. Paypal and credit card payments can be made on the payment page of this website.
Backups - Hard drives can crash and files can become corrupted. While every caution is taken to prevent data loss, I recommend that important data be backed up prior to my visit. If you have not backed-up your data, I can do this for you.
Billable Hours - A large majority of problems can be handled within the initial hour of service. However, please be prepared for the possibility that more time will be required. This is especially true in cases where I need to transfer data, backup data or reinstall software.
Cancellations - If you must cancel or reschedule an appointment, I would appreciate 24 hours notice if possible.